online baji FAQ —
VIP, Deposit and Betting Questions

Weekly cashback is calculated on your total net loss for the week — that is, total losses minus total winnings — and online baji returns a set percentage of that amount. For example: if you are on the Silver tier and your net loss for the week is ৳20,000, you will receive ৳160 cashback at a rate of 0.8%. Each tier has its own maximum rate.

online baji has three VIP levels. The Bronze level offers up to 0.4% cashback per week. The Silver level offers up to 0.8%, and the Gold level offers up to 1.2% weekly cashback. Cashback applies to the net loss for that week and does not exceed the maximum rate for the tier.

Moving up an online baji VIP tier depends on consistent betting activity on your account. The more actively you play and the more regularly you deposit, the sooner you create the opportunity to reach the next level. To learn about the specific conditions, visit the online baji VIP page or ask directly in live chat.

Gold tier members receive up to 1.2% weekly cashback, plus priority customer service. Priority on deposits and withdrawals, early access to special promotions, and a dedicated account manager may also apply to higher-tier members. Contact online baji live chat to find out exactly which benefits apply to your account.

No. online baji cashback applies only to net losses. If your total winnings for the week are equal to or greater than your total losses, your cashback for that week will be zero. This is a benefit that partially offsets losses — it is not a guaranteed return on every bet.

online baji does not charge any extra fee on deposits. However, your payment service provider (bKash, Nagad or Rocket) may apply transaction fees according to their own policy. It is a good idea to check for charges in your mobile banking app before depositing.

First, check in your bKash, Nagad or Rocket app that the transaction completed successfully. If the payment went through but the money still has not appeared in your account, contact online baji live chat with your transaction ID and the time of the payment. The issue is usually resolved within a few minutes.

To play in any section at online baji — slot games, sports betting or live casino — the minimum deposit is ৳500. This applies equally to all three payment methods: bKash, Nagad and Rocket. You can also claim a welcome bonus directly with a single deposit.

online baji currently accepts deposits via three mobile banking methods: bKash, Nagad and Rocket (Dutch-Bangla Bank's mobile wallet). The minimum deposit is ৳500 for each method. These options are readily available to almost all mobile users in Bangladesh.

Log in to your online baji account and go to the deposit section. Select bKash and send money or make a payment to the number shown. Enter the amount and transaction ID in the form and confirm. If successful, your balance will update within a few minutes. If you have any issues, contact live chat.

Yes. If a match at online baji is officially declared no-result or abandoned, the bets on that match are generally cancelled and the stake is refunded. However, if a valid result is determined using the D/L method, the bet may be settled. For the specific rules, please check the Terms and Conditions page.

An accumulator (or multi bet) combines multiple events into a single bet. You only receive the full payout if every selection wins; if even one loses, the entire bet is lost. For example: combining three matches with odds of 1.40, 1.50 and 1.70 gives combined odds of 1.40 × 1.50 × 1.70 = 3.57 (approximately). So a ৳100 bet returns ৳357 if all three win, but the full ৳100 is lost if any one of them loses.

The cricket betting section at online baji offers match winner, toss winner, top run scorer, over/under runs, wicket markets, innings run markets and many more options. T20 and ODI formats tend to have the most markets available. Markets for a specific match go live before the event starts.

Yes, online baji offers live in-play betting on many matches. Odds change in real time during the match, so quick decisions are important. Locking in odds at a given moment means your bet is confirmed at that price. A stable internet connection will give you a better live betting experience.

Yes. online baji accepts bets on Bangladesh Premier League (BPL), IPL, T20 World Cup and other international tournament matches. Odds for Bangladesh Tigers matches are usually available well in advance. You can see all active events in the online baji Bet section.

Before contacting online baji support, please have the following ready: your account username or registered mobile number, a description of the issue (when it happened and which page), the relevant transaction ID or bet ID (if applicable), and a screenshot if possible. This helps the team resolve your issue faster.

online baji customer support is active seven days a week, twenty-four hours a day — 24/7. Even late at night or early in the morning, you will find someone in live chat right away. The service does not stop on public holidays or during festivals.

The online baji support team can assist in both Bengali and English. Bangladeshi players are welcome to write or speak in Bengali without any hesitation. Language will not be a barrier to understanding.

online baji has two support channels: 24/7 live chat — you can start a chat directly on the site or in the app, and it is usually the fastest option; and email support — suitable for detailed issues or sending documents. Both channels are available in Bengali and English.

Yes, online baji takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits on your account. For more details on this feature, visit the responsible gaming page or ask our support team.

There are some warning signs to watch out for: repeatedly increasing bets to chase losses, neglecting family or work because of betting, spending beyond your set budget, and feeling unable to stop playing. If you notice these signs, it is important to seek help promptly.

Beyond online baji's own support team, you can seek advice from a trusted family member or a mental health professional. Online resources from international organisations such as Gamblers Anonymous may also be helpful. Betting is for entertainment — not a way to solve problems; keeping that in mind is important.

Cooling-off means temporarily suspending your account for a set period — such as a few days or weeks. Self-exclusion is a longer-term or permanent break. You can make this request via online baji live chat or email. The support team will help you complete the process.

To participate in any casino or betting activity at online baji, you must be at least 21 years old (21+). Age is verified during account verification. Minors are not permitted to open an account, and this policy is strictly enforced.