online baji Terms and Conditions

1.1 Applicability and Consent

These terms and conditions apply to the online baji platform and all services under it. By browsing the website, creating an account, making a deposit, or participating in any game, you are considered to have fully agreed to these terms. If you do not agree, please refrain from using the platform.

online baji reserves the right to change or amend these terms at any time. Members will be notified at their registered contact address for significant changes. Continued use of the platform after any change will be taken as acceptance of the revised terms.

1.2 Definitions and Terminology

The key terms used in this document are defined as follows:

• "Platform" — The online baji website, mobile application and all associated services.
• "Member" — Any person who operates a registered account on the platform.
• "Balance" — The amount of real money held in a member's account.
• "Bonus Balance" — Funds received through promotional offers that require specific wagering conditions to be met before withdrawal.
• "Wagering" — The total amount of bets required to qualify for withdrawing a bonus.
• "KYC" — The identity verification process (Know Your Customer).

2.1 Eligibility Requirements

To open an account on online baji, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must register the account in your own name and with your own details.
• Accounts cannot be opened from countries where online gaming is prohibited.
• Each person may operate only one account.
• All information provided at registration must be true and accurate.

2.2 Identity Verification (KYC)

online baji reserves the right to verify the identity of registered members in order to maintain a safe environment. KYC documents may be requested in the following cases:

• Before the first withdrawal.
• When depositing or withdrawing large amounts.
• If unusual activity is detected on the account.
• Withdrawals may be delayed until the requested documents are verified.

Verification typically requires a copy of a national ID card, passport or driving licence. Our Privacy Policy details how this information is stored and processed.

2.3 Account Security

It is the member's own responsibility to ensure the security of their account. The following points must be observed:

• Your password must not be disclosed or shared with anyone.
• Any unauthorised access or suspicious activity on the account must be reported to the support team immediately.
• If you log in on a public or shared device, you must log out at the end of the session.
• Allowing third parties to use your account is prohibited.

3.1 Deposit Terms

Deposits on online baji can currently be made via bKash, Nagad and Rocket. The minimum deposit amount is ৳500. The following conditions apply to deposits:

• Deposits must be made only from a mobile banking account registered in the member's own name.
• Funds sent from a third party's account may be rejected and returned.
• Once a deposit is successfully processed, it will be added to the account balance.
• If a deposit is delayed due to a technical issue, please contact the support team.

3.2 Withdrawal Terms

Members may withdraw via bKash, Nagad or Rocket. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. However, delays may occur in the following situations:

• If KYC verification has not been completed.
• If bonus wagering requirements have not been met.
• If a verification process is ongoing on the account.

Withdrawals can only be made to the same mobile banking method used at the time of deposit. Funds cannot be sent to any account other than the one in the member's own name.

4.1 Welcome Bonus

New members at online baji receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw the bonus, the bonus amount must be wagered 25 times. For example: a deposit of ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000, and ৳1,000 × 25 = ৳25,000 must be wagered before withdrawal.

If wagering requirements are not met within the specified time after claiming a bonus, the bonus may be cancelled. For any questions about bonuses, detailed information is available on the FAQ page.

4.2 Other Promotional Offers

Separate terms apply to each of online baji's regular offers. The key conditions for each offer are summarised below:

• Weekly Reload Bonus: 20% bonus, up to ৳5,000, wagering 20 times. Minimum deposit ৳500.
• Cricket Season Bonus: 30% bonus, up to ৳8,000, wagering 18 times. Applies to deposits made in the Sports section.
• Birthday Special Reward: Up to ৳1,500, wagering 10 times. Available to verified account holders.
• Refer a Friend Offer: Up to ৳2,000, wagering 12 times. For each successful referral.
• Friday Slots Bonus: 50% bonus, up to ৳6,000, wagering 25 times. Applies every Friday in the Slots section.

Multiple bonuses cannot be combined at the same time unless the relevant promotion's terms state otherwise. online baji reserves the right to change, suspend or cancel any promotional offer.

4.3 Prohibition on Bonus Abuse

The following activities will be considered bonus abuse and may result in the bonus being cancelled or the account being suspended:

• Creating multiple accounts to receive the same offer.
• Deliberately placing low-risk bets to meet bonus conditions.
• Attempting to meet bonus conditions by coordinating with other members.
• Exploiting loopholes in promotional rules to gain an advantage.

5.1 VIP Tiers and Benefits

The online baji VIP programme has three tiers: Bronze, Silver and Gold. The weekly cashback rate increases as you move to a higher tier:

• Bronze: Up to 0.4% cashback on weekly net losses.
• Silver: Up to 0.8% cashback on weekly net losses.
• Gold: Up to 1.2% cashback on weekly net losses.

Example: if a Silver member's net loss in a given week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 in cashback. Cashback is added to the account automatically.

6.1 What Is Not Allowed on the Platform

Any of the following activities are strictly prohibited and may result in the permanent closure of an account:

• Creating or operating multiple accounts.
• Registering with false or incorrect information.
• Exploiting technical vulnerabilities or bugs on the platform.
• Conducting fraudulent activities in coordination with other members.
• Placing bets using automated bots or software.
• Attempting to launder illegal funds through the platform.
• Attempting unauthorised access to another member's account.

6.2 Account Suspension and Closure Policy

online baji may suspend or permanently close any account without prior notice for the following reasons:

• Serious breach of these terms and conditions.
• If evidence of fraud or deception is found.
• Failure to pass KYC verification or submission of false documents.
• If an order is received from a court or law enforcement authority.

If an account is closed for a legitimate reason, online baji will consider returning the remaining real funds (not bonuses).

7.1 Commitment to Responsible Gaming

online baji believes that gaming is a form of entertainment and should be enjoyed within limits. The platform provides various tools to help members have a safe gaming experience. If any signs of a gambling problem or addiction appear, please contact us immediately for support.

The Responsible Gaming guide has detailed information on various protective measures including self-exclusion and setting deposit limits. Anyone under 21 must refrain from all gaming activity.

7.2 Self-Exclusion

A member may request to have their account closed for a set period or permanently. This can be activated via 24/7 live chat or email. During a self-exclusion period, it will not be possible to log in to the account or participate in any games.

8.1 Data Collection and Use

online baji is committed to keeping members' personal information secure. Information provided by members at registration is used only for account management, KYC verification and meeting applicable legal obligations. Specific rules are followed when sharing information with third parties.

Full details of personal data processing can be found in the Privacy Policy. All data is kept secure using SSL encryption technology.

8.2 Cookies and Tracking

The platform uses cookies to improve the user experience and ensure security. The use of non-essential cookies is communicated on the first visit, and members can manage relevant cookies if they wish.

9.1 Support Service

online baji provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week. For any issue or question, contacting live chat directly is the fastest option.

Support email: [email protected]

9.2 Complaints Process

If you have a complaint about any matter, please contact the support team first. Providing the following information when submitting a complaint will help resolve it faster:

• Your account username or registered mobile number.
• The date and time of the issue.
• A detailed description of the issue and relevant screenshots (if available).

The support team reviews complaints and tries to resolve them as quickly as possible. Complex issues may take more time.

10.1 Service Availability

online baji strives to provide uninterrupted service, but service may be temporarily disrupted due to technical maintenance, internet issues, or unforeseen circumstances. online baji will not be liable for any loss caused by such interruptions.

10.2 Third-Party Services

The platform uses various third-party services including game providers and payment processors. online baji is not directly responsible for the quality or availability of these third-party services. In case of payment system issues, it may also be necessary to contact the relevant mobile banking service.

11.1 App Usage Terms

online baji's Android (APK) and iOS applications are available through official channels. These terms and conditions apply in full to use of the app. Modifying the app's code, reverse engineering, or attempting any unauthorized changes is strictly prohibited.

12.1 Right to Amend

online baji reserves the right to change, add to, or remove any part of these terms and conditions at any time. Members will be notified before significant changes take effect. Continued use of the platform after any changes will be considered acceptance of the revised terms.

12.2 Severability

If any part of these terms and conditions is found to be invalid or unenforceable for any reason, the remaining parts will remain fully in effect. The removal of any one provision will not render the entire document invalid.